App / Mobile
fa3999 keeps this policy straightforward — we collect only what we need to run your account, process transactions through bKash, Rocket and Upay, and respond to your support requests. Access to our services depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the credentials you choose. When you add a payment method, the reference details for bKash, Rocket or Upay are stored against your account wallet so that your transaction history stays readable and verifiable by you at any time. We do not store your full mobile wallet PIN or any credential that belongs to the wallet provider; only the account reference needed to match a transaction record is kept. Beyond registration, we collect session data — device type, browser, approximate connection region and the pages you visit — to keep the account area working correctly on mobile and to detect unusual access patterns. This session data is not sold to third parties. Where we work with third-party game content providers, those providers may process gameplay data independently under their own policies; their handling is outside our direct control. We retain account data for as long as your account remains active and for whatever period our compliance obligations require after closure. The specific retention period depends on jurisdiction. Use the contact routes listed in this policy to ask about your own record.
This policy covers data that fa3999 collects and processes directly. It does not extend to third-party services that have their own terms. Availability of all services depends on your local law and eligible regions.
Registration details, login activity and session records created when you use the account area fall inside this policy. We control how that data is stored and who within our operation can view it.
Payment references linked to bKash, Rocket or Upay are covered here. We store only the reference data needed to match your deposit or withdrawal record; we do not hold wallet credentials on our side.
Content delivered by our game studios — PlayStar, Joker, JDB, Habanero — may involve data processed by those studios under their own agreements. Our policy covers how we receive and store that gameplay data on our end.
Links to external sites, wallet apps or support channels outside our platform are not covered here. Once you leave our account area, the privacy handling of that third-party service applies, not ours.
You have practical actions available to you under this policy, and none of them require you to raise a formal legal complaint first. Start by checking your account area — your registered contact details, transaction history and payment references (including any bKash or Rocket records linked to your wallet) are visible there once you log in. If something looks wrong, the account settings page is where you can correct your name, contact number or email address directly. For anything outside what the account area lets you edit — such as a question about retention, a request to close your account and remove your data, or a concern about how session data was used — reach us through the support routes listed in this policy. We will confirm receipt and tell you what we can and cannot action under the rules that apply to your region. Eligibility for specific data actions depends on local law and your region.
Log in and open the account area to see your registration details, transaction history and wallet references stored against your account.
Use the account settings page to update your contact number, email or name. Changes take effect immediately in your profile.
If you want to know specifically what data we hold or why, contact us through the published support routes. We will confirm what we can share under applicable rules.
To close your account and ask about data removal, reach out through live chat or email support. We will explain what data must be retained for compliance and what can be erased.
If you have a question specifically about how your data is handled — not a general account or payment question — use one of the routes below. Keep your account reference ready so we can locate your record without asking for unnecessary personal details.
Open the chat widget inside the account area when you are logged in. Describe your data query directly and our support team will respond in the same session.
Send a message to our published support email address with your account reference and the specific data question you have. We will reply via the same email channel.
The help centre inside your account lists common data queries and the steps to take for each one. Check there first — many access and correction questions are answered without needing to contact us.
We aim to keep your account data accurate, limited to what is necessary and accessible to you through the account area. Below are the four areas where our handling most directly affects you.
We use cookies to keep your session active, remember account preferences and monitor unusual login patterns. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account area functions on mobile.
Login activity is logged against your account. If we detect an access pattern that looks out of place — a different device, an unfamiliar connection region — the account area may prompt a verification step before allowing entry.
We keep your account record for as long as the account is active and for the compliance period required after closure. The exact duration depends on the rules that apply to your region. Contact support to ask about your specific record.
To request a correction, deletion or data export, contact us through live chat or email with your account reference. We will confirm what is possible under the rules applicable to your region and respond through the same channel.
These are the questions we get most often about how your data is handled at fa3999. If your question is not here, use the support routes listed in this policy.
We collect your name, contact number, email address and the credentials you create during registration. When you add bKash, Rocket or Upay as a payment method, we store the account reference needed to match your transaction records — not your full wallet PIN or password.
Log in and open your account area to view your registration details, transaction history and wallet references. For data held outside that view — such as session logs — contact us through live chat or email with your account reference and we will explain what we can share.
Open the account settings page while logged in and update your contact number, email or name directly. If the field you need to change is not editable there, reach out through our live chat or email support and we will assist with the correction.
We do not sell your data. Where third-party game studios — PlayStar, Joker, JDB, Habanero — process gameplay data as part of delivering their content, they do so under their own agreements. We explain what data we pass on and why in the main policy text above.
We keep your record for the compliance period required by the rules applicable to your region after account closure. The exact duration varies by jurisdiction. Contact our support team with your account reference to ask about your specific situation.
Contact us immediately through live chat inside the account area or via email support. Have your account reference ready. We log all login activity and can review the access record for your account to identify any unusual patterns and take the appropriate steps.